Frequently Asked Questions (FAQs)

At DACS, we believe in supporting all older Australians towards wellness, being independent, and enjoying social connectedness. DACS offers compassionate assistance, support, and specialised care through a broad range of options including in home care, community support services, allied health, education, an advice line, and specialised dementia services. DACS staff are specially trained to deliver comprehensive and tailored support, enabling you or your loved on to continue to maintain an active and socially engaging lifestyle.

Find out more about our services or contact DACS today.

Dementia is an umbrella term describing a group of symptoms that occur simultaneously.  It often refers to memory loss plus at least two of the following: 

• Difficulty performing familiar tasks
• Problems with abstract thinking
• Word finding difficulties
• Changes in mood or behaviour
• Loss of initiative
• Disorientation of time and place, poor or decreased judgement
• Misplacing things, regularly.

Although the presentation of dementia symptoms can differ for each person, the onset is usually gradual and in the early stages this can make the symptoms difficult to confirm. It is important to note that memory loss and other symptoms of dementia are not a normal part of ageing, however, the incidence does increase with age. 

Contact our Dementia Help Line for more information on 1800 639 331.

DACS services can be accessed under the Commonwealth Home support Programme (CHSP) and Home Care Packages (HCP). You can apply to My Aged Care directly, or DACS can support you through the process to obtain a referral. You can also pay for DACS services privately.

Find out more about accessing our services or contact DACS today on 1800 322 767.

DACS provides services across several regions in New South Wales including the Central Coast, Southern Highlands, and New England. DACS is regularly adding new locations and services. Please note that not all service types are currently available in every location.

Find out more about our service locations or contact DACS today.

DACS provides a broad range of options that aim to enable you to remain at home and also keep you actively engaged within your local community longer. Our service offerings encompass a range of options such as:

• Domestic assistance
• Personal care
• Social support
• Allied health and programs
• Flexible respite
• Home maintenance.

Find out more about our services or contact DACS today.

DACS works closely with local specialists to provide allied health and wellness and reablement programs to keep you well and able in your local community longer. Find out more about our allied health and programs or contact DACS today.

DACS does not currently offer any services under the NDIS, we may do so in the future. 

DACS offers ongoing and short term support services to enable you or your loved one to remain at home and keep actively engaged within your local community. Our services are flexible and comprehensive to suit your individual needs. DACS can also assist caregivers with flexible respite services.

Find out more about accessing our services or contact DACS today on 1800 322 767.

DACS does not currently offer residential facilities in New South Wales, these may become available in the future.

DACS accepts direct debit payments on a monthly basis. For a one-off service, DACS accepts credit card payments that can be made over the phone. Contact DACS should you have any difficulties making payments.

DACS services can be accessed under the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP). You or your loved one will need a referral from the Australian Government to access this funding. Our DACS team can support you through the My Aged Care portal to obtain a referral. You can also pay for DACS services privately.

Find out more about accessing our services or contact DACS today.

DACS is a not-for-profit organisation operated by Alzheimer’s Queensland, an Australian Government approved aged care provider and Australia’s largest dementia association.

At DACS, we believe in supporting all older Australians towards wellness, being independent, and enjoying social connectedness. DACS offers compassionate assistance, support, and specialised care through a broad range of options including home care, community support services, allied health, education, an advice line, and specialised dementia services. With DACS, you and your loved one will feel empowered, valued, connected, and independent. 

Find out more about DACS or contact our team today.

DACS is leading the way among aged care providers in COVID-19 infection control, with all personnel receiving daily screening and training based on the latest government health and infection control advice. DACS is also registered as a COVID Safe business. 

Find out more about at our DACS COVID-19 update.

All DACS staff are required to undergo police checks and extensive screening before they are employed. DACS staff are specially trained to deliver comprehensive and tailor support, enabling you to continue to maintain an active and socially engaging lifestyle.

Contact DACS on 1800 322 767, email enquiries@dacs.org.au, or fill in an enquiry form today.